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A nonexempt position responsible for the medical assistant care under the supervision of physicians, providers and/or registered nurse(s) in various ambulatory settings. Clinical direction, oversight and competency review is provided by medical providers and ambulatory professional development team in coordination with office management. Greets patients and guests utilizing AIDET and provides excellent service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives. 

A nonexempt position responsible for the medical assistant care under the supervision of physicians, providers and/or registered nurse(s) in various ambulatory settings. Clinical direction, oversight and competency review is provided by medical providers and ambulatory professional development team in coordination with office management.
Greets patients and guests utilizing AIDET and provides excellent service experience.  Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.    

Accurately and efficiently performs many administrative duties in various ambulatory settings, including but not limited to rooming functionality and documentation including but not limited to vitals, pain, reason for visit, review of medications, social, surgical, family, and medical history.  Completes work in the EMR in-baskets and telephone communication, Mychart messaging and documents in medical record.  Obtains reports, results, and medical records.  Completes insurance and/or disability forms, precertification and/or authorizations, point of care testing, transcribing orders, or order entry (protocol). May be assigned to assist with bump lists, wait lists and appropriate WQs. 

May make appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.

Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.  May administer vaccines and documents appropriately and in accordance with established policies.

May collect specimens and handles per establish protocols including proper labeling and safety handling.  Assists physicians/providers with monitoring and reporting lab results.  File all reports, labs, radiology reports and miscellaneous correspondence in EMR and attaches results to appropriate orders.  May obtain prior authorization for medications, procedures, and testing.

Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct.  Maintains working knowledge of regulatory standards and is accountable to sustain these
standards in daily operations.
Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. May be asked to work at other Ambulatory offices based on volume. 
Other duties as assigned by the manager. 
    

Minimum one year of recent experience working in a medical facility as a medical assistant and/or documented evidence of externship completed in a medical office. 

Electrocardiogram (EKG), vital signs, venipuncture, capillary, and injection experience. 

Epic experience preferred. 

Excellent organizational, written/verbal communication and teamwork skills. 

Demonstrated performance of excellent customer service skills.

High School Diploma or Equivalent required.

Graduate of a post-secondary medical assisting education program accredited by NJAC(13:35-6.4) approved certifying body AND current certification from a recognized certifying board approved by NJ Board of Medical Examiners. A complete and current listing is available in the Human Resource Department.

Current BLS/CPR certification through the American Heart Association. 

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About Cooper University Health Care

Welcome to Cooper University Health Care With a more than 135-year history of healing, Cooper is the place South Jersey turns to when they need care. As the leading academic medical system in the area, with South Jersey’s only Level 1 Trauma Center, more than 100 outpatient offices, and more than two million patient visits a year, it’s the perfect place to build a career of care in a truly diverse and inclusive environment. Whether you’re a medical professional or possess other skills, you’ll want to be with Cooper.

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