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Institute of Health Policy, Management, and Evaluation
Toronto, Ontario, Canada
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Centralized Call Center Associate II
The reasons to work at MultiCare are as unique as the people who do. Join us for the professional challenges you seek. In the settings you prefer. With schedules that fit your life. Learn more at www.multicarejobs.orgPosition Summary:The Centralized Call Center Associate II (CCCA-II) answers incoming phone calls and makes out-bound calls in a centralized setting from patients, family members or physicians offices concerning referrals for services provided in specialized clinics requiring broader knowledge of diverse and wide-ranging scheduling procedures. The incumbent reviews the referral information to ensure completeness; clarifies and/or collects any missing information and follows up with the clinic to determine the appropriate provider to schedule. The incumbent us
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