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Southern California Permanente Medical Group

Fontana, California

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Facey Medical Group

Burbank CA, California

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Supervisor Customer Service Center Dispatch
JOB SUMMARYThe Supv CSC Dispatch oversees the daily operations of the customer service center, including hiring and disciplinary actions. Monitors the call volumes, productivity, and Quality Reviews. Handles escalated and overflow calls as needed.ESSENTIAL FUNCTIONS OF THE ROLEOversees the daily operations of the department, including flow of daily workload, delegating assignments, and managing employee issues as they arise. Supervise time and attendance issues.Serves as a liaison with other departmental and vendor contacts. Partners on employment conclusions, including hiring, firing, and disciplinary actions. Provide input and feedback on performance reviews.Monitors dashboards/reports to ensure Spe


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