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Tulane University, Celia Scott Weatherhead School of Public Health & Tropical Medicine

NewOrleans, Louisiana

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University of Hawaii at Manoa,Thompson School of Social Work & Public Health

Honolulu, Hawaii

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Arnold School of Public Health

Columbia, South Carolina

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University of Hawaii at Manoa,Thompson School of Social Work & Public Health

Honolulu, Hawaii

University of Oklahoma

Norman, Oklahoma

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Honolulu, Hawaii

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Bethlehem, Pennsylvania

Department of Health Policy & Management, School of Public Health - University of Maryland

COLLEGE PARK, Maryland

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United States - Nationwide

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Department of Health Policy & Management, School of Public Health - University of Maryland

COLLEGE PARK, Maryland

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Denver, Colorado

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Arnold School of Public Health- University of South Carolina

Columbia, South Carolina

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Arnold School of Public Health- University of South Carolina

Columbia, South Carolina

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Oxford, Mississippi

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Willamette University

Salem, Oregon

Harvard Chan School / Department of Social and Behavioral Sciences

Boston, Massachusetts

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Duke School of Medicine, Department of Population Health Sciences

Durham, North Carolina

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Customer Service Advocate I
JOB SUMMARY:Responsible for accomplishing their primary goal of providing support and rendering Excellent Customer Service by addressing all Health Plan Member's calls related to inquiries, questions and concerns in all areas including enrollment, benefit interpretation and eligibility for medical care. Serving assistance to one/maximum two Lines of Business. Maintains confidentiality per HIPAA guidelines..JOB SPECIFICATIONS AND CORE COMPETENCIESEssential Functions40% Call Handling: Answer and document Member's calls related to inquiries, questions and concerns in all areas including eligibility and status of claims and authorizations. Sp


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