Please read the application instructions below prior to clicking on APPLY NOW*

As you complete the online application you will need to submit/upload the following documents when applying to this position (all items must be consolidated into one Word document or PDF file and submitted into the 'Resume' field on the application portal)

One-page cover letter addressing the following items:

· Why you are interested in pursuing an internship with UCLA Health System

· Top three goals for your summer internship, including areas of specific interest

Current resume, including both undergraduate and graduate school GPA (if you currently do not have your graduate school GPA, you may submit your resume without it, though will be asked to share at a later stage in the process)

Tips for merging documents into one PDF file: * Ensure all documents are in PDF format; convert if necessary * Utilize [1] combinepdf.com or [2] smallpdf.com for merging files into a single PDF * Follow the website's instructions for the merging process * Download and save the resulting PDF * Now you can upload the merged document to your application in the 'Upload Resume' section

The UCLA Health Administrative Internship is hands-on and action-oriented, giving you the knowledge and experience necessary to take on the challenges of tomorrow’s healthcare field. You will be exposed to every area of healthcare delivery, attend regular meetings with senior leaders and project sponsors, and be involved in a variety of enterprise-wide projects and initiatives. At the end of the program, you’ll be able to showcase the knowledge and skills you’ve gained by presenting your project to UCLA Health's senior leadership.

This year, we are excited to offer up to 15 internship opportunities within key departments across our system. Individual department leaders will serve as your preceptors and guide your project work. More than that, the entire Administrative Intern cohort will learn with one another through a myriad of shadowing experiences, executive-facilitated discussions, and other community-building events.

Graduate administrative interns incumbent are responsible for performance improvement project management, complex analyses, and development of organizational policies, procedures, practices, and cost-benefit studies on key projects throughout UCLA Health.

Graduate administrative interns will participate in a variety of professional and learning experiences including but not limited to:

* Projects scoped and identified by respective department (serving in a variety of roles)

* Cohort- and team-based projects

* Experiential learning, shadowing, and tours

* Journal clubs and intern-led educational sessions

Beyond contributions to individual projects and collaborating with the preceptor, the incumbent will also contribute to the Administrative Internship cohort’s culture and sense of community through active participation, engagement, and fostering an inclusive and supportive environment.

Below, please find a list of all the available internships at UCLA Health including the Executive Sponsor, Preceptor, Overview, and Potential Projects

Faculty Practice Group

Executive Sponsor: Eve Glazier - President, Faculty Practice Group

Preceptor: Niki Miller - Director, Business Operations

Overview:

The UCLA Health Faculty Practice Group (FPG) has implemented a UCLA Health Social Drivers of Health Program (UCLA Health SDOH Program) in accordance with the enterprise’s Population Health Strategy that encompasses a collection of initiatives that enhance the care delivery model and complements other efforts aimed at addressing the wider social and environmental factors affecting patients’ health. The program focuses on implementation and sustainability of the SDOH framework that provides a systematic way to understand and address the social needs that influence health outcomes, and guides the development of strategies, interventions, and policies to improve health equity. Altogether, the program initiatives have the goal to improve the health of our patient populations, continue our leadership in the market, increase the value of our services, and supports our communities and community-based organizations (CBOs).

Potential Projects:

The intern will be responsible for co-development of analysis on the program performance to ensure objectives are met.

Marketing

Executive Sponsor: Dom Parero - Chief of Marketing, UCLA Health

Preceptor: Marc Fredson - Senior Director, Strategic Marketing

Overview:

UCLA Health Strategic Marketing develops and executes strategic marketing and communications plans and programs to achieve measurable gains in the areas of brand position, organizational growth and the customer experience. During this experience, the graduate intern will be exposed to market intelligence and analytics capabilities, acquisition marking approaches, as well as, brand strategy and digital innovation initiatives, and will have the opportunity to complete a substantive project that contributes to the advancement of UCLA Health's strategic growth goals.

Potential Projects:

The graduate intern will complete a strategic marketing planning project for one of UCLA Health's strategic growth priorities, involving market intelligence, plan development, tactical recommendations and associated key performance indicators.

Nursing Administration - Ambulatory Nursing

Executive Sponsor: Karen Grimley - Chief Nursing Executive, UCLA Health

Preceptor: Quanna Batiste - Chief Nursing Officer

Overview:

The Department of Nursing includes all inpatient units in Santa Monica, Ronald Reagan, Resnick Neuropsychiatric Hospital. These include the OR, ED, ambulatory, and interventional areas. The intern will be exposed to projects for the nursing departments such as practice and or process changes, analysis of current structures and recommendations to improve efficiencies, collaboration on data collection relevant to publishing papers, and interaction with nursing senior leadership throughout the engagement.

Potential Projects:

The intern will participate in high-level organizational projects.

Nursing Administration - Ronald Reagan UCLA Medical Center

Executive Sponsor: Karen Grimley - Chief Nursing Executive, UCLA Health

Preceptor: Elizabeth Maister - Senior Director, Nursing Business Systems

Overview:

The Department of Nursing includes all inpatient units in Santa Monica, Ronald Reagan, Resnick Neuropsychiatric Hospital. These include the OR, ED, ambulatory, and interventional areas. The intern will be exposed to projects for the nursing departments such as practice and or process changes, analysis of current structures and recommendations to improve efficiencies, collaboration on data collection relevant to publishing papers, and interaction with nursing senior leadership throughout the engagement.

Potential Projects:

The intern will participate in high level organizational projects.

Nursing Administration - UCLA Santa Monica Medical Center

Executive Sponsor: Karen Grimley - Chief Nursing Executive, UCLA Health

Preceptor: David Bailey - Chief Nursing Officer

Overview:

The Department of Nursing includes all inpatient units in Santa Monica, Ronald Reagan, Resnick Neuropsychiatric Hospital. These include the OR, ED, ambulatory, and interventional areas. The intern will be exposed to projects for the nursing departments such as practice and or process changes, analysis of current structures and recommendations to improve efficiencies, collaboration on data collection relevant to publishing papers, and interaction with nursing senior leadership throughout the engagement.

Potential Projects:

The intern will participate in high level organizational projects.

Nursing Administration -UCLA Resnick Neuropsychiatric Hospital

Executive Sponsor: Karen Grimley - Chief Nursing Executive, UCLA Health

Preceptor: Patrick Loney - Chief Nursing Officer

Overview:

The Department of Nursing includes all inpatient units in Santa Monica, Ronald Reagan, Resnick Neuropsychiatric Hospital. These include the OR, ED, ambulatory, and interventional areas. The intern will be exposed to projects for the nursing departments such as practice and or process changes, analysis of current structures and recommendations to improve efficiencies, collaboration on data collection relevant to publishing papers, and interaction with nursing senior leadership throughout the engagement.

Potential Projects:

The intern will participate in high-level organizational projects.

Operations

Executive Sponsor: Richard Azar - Chief Operating Officer, UCLA Health

Preceptor: Drew Weil - Director, Hospital Operations

Overview:

The Operations Administrative Intern will report to the Chief Operating Officer and Director of Hospital Operations and serve as a member of the Operations Leadership Team. This internship will be project-based and action-oriented while tackling key projects identified by the COO and other senior operational leaders. Projects for this Administrative Intern will expose the intern to a variety of crucial areas in hospital operations. These projects may include patient throughput and flow, labor and productivity, cost benefit analysis and business plans, staff recognition and development, and other topics relating to operational problem solving.

Potential Projects:

Interns may engage on a variety of projects but could include:

1. Problem solving and identifying root cause opportunities for labor management / productivity enhancement

2. Supporting service line clinical integrations

3. Other projects at the interest of the graduate Administrative Intern

Operative Services

Executive Sponsor: Ron Perez - Senior Director, Perioperative and Operative Services

Preceptor: Sharon Wu - Director of Business Development, Operative Services

Overview:

The Operative Services Administrative Intern would work with the Operative Services Triad Leadership (Sr. Director, Medical Director, Surgeon Representative), and other key members of the department. Operative Services at UCLA Health includes main operating rooms at multiple medical centers, pre- and post-surgery recovery units, sterile processing departments, ambulatory surgery centers, and business support functions. Projects will expose the Administrative Intern to business planning and analysis, process improvement, market research, and working on cross-functional teams including with the clinical staff.

Potential Projects:

1. Surgical venue optimization: optimize use of surgical venues (hospital main OR, hospital based surgery center, ambulatory surgery center, etc.) with consideration of patient safety and quality, financial sustainability, operational efficiency, and develop transition plans

2. Digital health and AI integration: explore opportunities to integrate digital and AI solutions in the perioperative services workflow with the goal of reducing administrative task burden on clinical staff and managers

Patient Access Organization

Executive Sponsor: Jeff Butler - Chief of Operations, Community Clinic Network

Preceptor: Connie Lee - Operations Director, Patient Communication Center

Overview:

The mission of the Patient Access Organization (PAO) is to provide timely, convenient, and equitable access for all UCLA Health patients and the communities we serve. UCLA Health runs and operates over 200 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. Within the PAO is the Patient Communication Center where over 4.7 million patients are received annually. The PAO also oversees the optimization of scheduling pathways and technology to help support a high-quality experience for the patient. The summer intern will gain enhanced knowledge of how the PAO supports efficient ambulatory clinic operations and will play an active role in making recommendations for improving the patient's access journey.

Potential Projects:

1. Develop recommendations on improving the patient's access journey

2. Develop a process for establishing access policy and standards and evaluating project requests against these standards

Patient Navigation & Business Services

Executive Sponsor: Michael Burke - Chief of Patient Navigation & Business Services

Preceptor: Jana Lim - Director of Global Strategy & Business Services

Overview:

Patient Navigation and Business Services:

• Helps to enhance access and care coordination to high-quality and top-ranked primary and specialty care at UCLA Health

• Develops impactful initiatives to heighten awareness of and engagement with UCLA Health

• Supports enterprise-wide strategic initiatives through feasibility assessments and evaluation

In addition to providing advisory services for outside partners, we collaborate with various departments within UCLA Health to provide navigation services to select patient populations:

• International Patients

• Marketing Patient Acquisition Campaigns

• Underserved Populations

• Employer Services

• Community Physician Outreach

• Remote Second Opinion Teleconsultations

• Non-oncology, non-matched clinical trial patients

Potential Projects:

1. Leading the Annual Department Goal Setting Retreat

2. Leading a business plan and/or international market entry strategy initiative

Performance Excellence

Executive Sponsor: Robert Cherry - Chief Medical Quality Officer, UCLA Health

Preceptor: Jerome Crawford - Director, Performance Excellence & Chief of Staff to the Office of CMQO

Overview:

The Performance Excellence department at UCLA Health is dedicated to advancing our organization's mission. We achieve this by fostering a culture of continuous improvement through training and practical experiences, driving Lean process enhancements across UCLA Health, and perpetually refining the UCLA Way. As internal consultants, we undertake organization-wide initiatives at the direction of the senior leadership team, with a focus on enhancing patient care (e.g., reducing readmission rates and length of stay) and optimizing internal operations, including our Active Daily Management system to help sustain efforts and continuously engage our frontline.

Potential Projects:

1. Optimize transition of care for critically ill pediatric patients after discharge

2. Redesign workflows for inpatient surgery nurse practitioners

3. Assist in planning, development, and facilitation of hoshin kanri retreats

Pharmacy

Executive Sponsor: Deepak Sisodiya - Chief Pharmacy Officer

Preceptor: Ghada Ashkar - Associate Chief of Ambulatory Pharmacy

Overview:

UCLA Pharmacy teams optimize and standardize medication procurement and management across the continuum of care. They support UCLA Health institutional goals towards improving quality, access to care and financial sustainability.

UCLA Pharmacy has many opportunities for growth and new project implementations. These projects will provide rich leadership and strategic planning experiences to our administrative interns.

Potential Projects:

The projects will involve scoping, implementation or expansion of new pharmacy led programs. Examples include:

1. Pharmacist managed clinic (e.g. Anticoagulation/Hypertension management)

2. Centralized medication prior authorization and financial assistance program led by pharmacy

UCLA Santa Monica Medical Center Administration

Executive Sponsor: Janet Rimicci - Senior Director, UCLA Santa Monica Medical Center

Preceptor: Samantha Gaffney - Manager, Hospital Administration, UCLA Santa Monica Medical Center

Overview:

The Santa Monica Administrative Intern will report to the Manager of Administration and Senior Director at the UCLA Santa Monica Medical Center and be integral member of the Administration Team. The intern will work on initiatives that are integrated into the operational structure of the 281-bed medical center and surrounding Santa Monica clinical campus. These projects will address all facets of hospital operations inclusive of: patient care, quality, safety, service, revenue cycle, and leadership. These projects will enhance the intern's skills in strategic planning, business development, financial reporting, data analytics, and process improvement.

Potential Projects:

The Santa Monica Administrative Intern will work on key operational projects as identified by the Administration team. Projects include workflow optimization, utilization of financial reports using Tableau dashboards, developing analytic tools to help drive smarter decision making, increasing throughput, identifying programmatic growth opportunities, and enhancing patient and staff satisfaction.

UCLA Health Information Technology (UHIT)/Office of Health Informatics and Analytics (OHIA)

Executive Sponsor: Albert Duntugan - Chief Data Officer, UCLA Health

Preceptor: Pallavi Mynampati - Manager, Business Intelligence

Overview:

The Office of Health Informatics & Analytics (OHIA) is the data and analytics pillar of the UCLA Health Information Technology organization. Throughout UCLA Health Sciences, OHIA works to advance the use of artificial intelligence in clinical research and patient care with its team of data scientists, health informaticists, machine learning engineers, and data architects. To promote the responsible use of AI, OHIA operates the UCLA Health AI Council, which provides guardrails and recommendations for procuring, developing, and deploying AI solutions. Effective use of AI in health system operations is made possible through OHIA’s cloud-enabled data platform, as well as an OHIA-led health analytics community that provides broad expertise in various disciplines and service lines across the organization.

Potential Projects:

Graduate interns are encouraged to participate in projects of their interest on OHIA's Project roadmap. Projects available can be in areas of analytics delivery, data governance, AI usage, cloud strategy, and more.

ValU Care Redesign

Executive Sponsor: Robert Cherry - Chief Medical Quality Officer, UCLA Health

Preceptor: Eric Kwok - Director, ValU Care Redesign & Quality Improvement Performance Management

Overview:

ValU is a performance improvement team that focuses on redesigning clinical care pathways with the goal of increasing outcomes, increasing patient satisfaction, and decreasing cost. UCLA Health launched the ValU Care Redesign Department in 2014 to deliver the highest value of care possible. Our mission comes with one overarching mandate: always put patients and their families first.

Potential Projects:

The intern will likely contribute to one of our larger clinical care pathway projects around Chest Pain, GI Bleed, and tentatively CHF and Syncope. These projects typically entail data analysis, workflow process mapping, and engaging with end-users and clinical teams.

References

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